Introduction:
Our prestigious client requires a Technical Communications Manager to oversea all aspects of communications at a very new located in Bardon, Leicestershire.
This is an attractive position with a salary of £40,000 plus a bonus and car. The successful Technical Communications Manager will manage the provision of a fully managed robust communications and IT service which is critical to the delivery of our client's services to their customers. You will report directly to the Operations Manager.
Suitable applicants are encouraged to apply immediately.
Responsibilities:
- Provision of first line response for the diagnosis of all I.T. and communication faults and issues.
- Delivery of a fully integrated and capable voice and data system.
- Ownership and leadership of all Communications and I.T. related queries.
- Management of appropriate software suppliers to ensure compliance, licensing and upgrade requirements.
- Day to day resolution of faults / issues with the customer including liaison with external suppliers in line with contractual Service Level Agreements (SLAs).
- Continuous improvement and development of service in line with contractual requirements and customer feedback.
- Management of service requirement and availability of Ground Satellite Stations.
- Maintaining Key Performance Indicators (KPIs).
Applicant Requirements:
Essential:
- Qualified Electrical or Electronic Engineer.
- Proven experience of hands on delivery of multi dimensional communication platforms e.g. Satellite, GSN, PSTN preferably within a critical service environment.
- Expertise in the management and delivery of supporting Communication I.T. hardware and software.
- Proven track record of delivering service improvements in line with customer needs.
- Ability to build effective relationships both internally and externally.
- Able to influence others effectively.
- Proven ability to manage third party suppliers and service providers.
Desirable:
- Experience within the Emergency Services or Defence sector. |
